Support · Concierge

Talk to us.

A real person reads every message. We answer plant questions, order issues and wholesale enquiries within one business day.

01

General & Care Support

Email hello@sophistiplants.com for anything about your plants, an existing order, or choosing your next specimen. Typical reply time is under 24 hours, Monday to Friday.
02

Order & Delivery Issues

If a plant arrived unhappy, write to care@sophistiplants.com within 48 hours with a photo and your order number. See our arrival guarantee.
03

Wholesale & Press

For stockist, collaboration or press enquiries, reach studio@sophistiplants.com.
04

Hours

Concierge is staffed 9:00 to 17:00 GMT, Monday to Friday. Live plants are dispatched early in the week so they never sit in a depot over the weekend.